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You can shop at PlexiPic.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. The company adheres to strict industry standards for payment processing, including:
• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. Alumadesigns.com is registered with the Authorize.Net Verified Merchant Seal program.
Domestic Shipping
We offer FREE SHIPPING on all products ordered online through the PlexiPic Website. All orders are shipped Standard Ground using UPS or USPS depending on the size of your PlexiPic acrylic print. Please contact us if you require a quote for express shipping services and we will be happy to provide you with a quote. Your Plexipic acrylic print typically takes about 3-5 business days to produce and ground shipping transit times depend on your location. Extra Large custom acrylic prints and high volume commercial projects may have longer production times and will incur crating and freight charges that will be quoted upon request.
International Shipping
For international orders, please call 1-800-311-5679.
Damage claims
All shipping damage claims must be filed with PlexiPic within 10 days of receiving products or your damage claim may be refused. You will need to email info@alumadesigns.com photos of all boxes and photos of the damage to your product. Once your damage claim has been filed with us you will be notified on what to do with the damaged merchandise. Always save the original packaging the products arrived in as we will need them to file a damage claim with the shipping company and may direct you to return the merchandise in the boxes they arrived in.
PlexiPic Acrylic Prints are Custom products which are printed and built to your exact specifications so they may NOT be returned. We do everything to assure your print files are the proper resolution so that your Plexipic acrylic print is the best quality print that it can be. Our quality control processes are very stringent. However if you are not satisfied with your Plexipic acrylic print we will review your project to see if anything was not up to par during production and Plexipic will make every effort correct the issue so that you are very pleased with your Plexipic acrylic print.
For all orders shipping outside the U.S., charges and estimates apply to the transportation of the freight. This does NOT cover or include charges for foreign customs taxes, duties and/or brokerage fees. The customer will be responsible for all additional taxes and duties pertaining to customs clearance, which are payable to the customs broker before the shipment can be released for delivery.
If within one (1) year from the date of purchase, the product fails due to a defect in material or workmanship, Plexipic will repair if possible or replace it free of charge. This warranty applies only to the original purchaser, residing in the U.S. or Canada, and is not transferable.
PlexiPic WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO PURCHASER, OR ANY OTHER PARTY, FOR ANY LOSS, DAMAGE, INJURY OR EXPENSE OF ANY KIND OR NATURE CAUSED DIRECTLY OR INDIRECTLY BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO OPERATE PROPERLY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY MODIFIED TO EXIST ONLY AS CONTAINED IN THIS LIMITED WARRANTY, AND SHALL BE OF THE SAME DURATION AS THE WARRANTY PERIOD STATED ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
The warranty does not apply to: (a) damage caused by accident, abuse, in handling, dropping; (b) acts of God; (c) units which have been subject to unauthorized repair, or otherwise modified; (d) units not used in accordance with directions; (e) damages exceeding the cost of the product; (f) depreciated or loss of charge time; (g) the finish on any portion of the product, such as surface scratches and/or weathering, as this is considered normal wear and tear; (h) any slight bowing of acrylic edges due to temperature changes or humidity. Some states do not allow a limitation of damages so the foregoing limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Warranty service is available by mailing postage prepaid to the authorized service facility provided. Warranty does not cover the cost of postage to send the product in for service. Purchaser is responsible for safely sending the product to repair facility. Please be sure to wrap the product securely when mailing to avoid shipping damage. A valid copy of original invoice is required for all warranty services.
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